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FAQ
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orders & general
Below are some common questions about orders and other general store-related questions
How do I know if my order is confirmed?
After placing an order, you will immediately receive an email confirmation to the provided email address.
DO YOU HAVE A STOREFRONT?
Yes, we are currently located at 3939 S. Sherwood Forest Blvd. in Baton Rouge, Louisiana
WHEN CAN I SHOP IN STORE?
We currently offer limited in-store shopping hours on some Thursdays, Fridays and Saturdays. Hours are published on our instagram profile weekly. Please check our instagram profile for open hours BEFORE you plan to visit us in store.
CAN I PAY ONLINE AND PICK UP IN STORE?
No. Any items purchased online will be shipped.
CAN YOU HOLD AN ITEM?
No. The only way to guarantee an item is to purchase online for shipping or purchase in store.
WHEN ARE YOU RESTOCKING THIS ITEM?
We do not restock all items. However, we try to restock our best sellers as needed. Any restock details will be published via email or instagram.
DO YOU HAVE A VENDOR LIST FOR SALE?
No. Vendor or supplier information is not available for sale or public use.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
WHEN WILL I RECEIVE MY TRACKING NUMBER?
You will receive an email with your tracking number after your order has been processed for shipping and forwarded to a ground shipping carrier for delivery.
How long will it take until I receive my order?
All orders are expected to arrive within 3-4 business days of shipping. RJB Apparel is not responsible for any shipping delays once the order has left our warehouse and has been placed in the care of a ground shipping carrier.
When will my order be shipped?
All orders are processed for shipping within 3-4 business days of purchase. Our business days are Monday through Friday; weekends and holidays are excluded.
What is your returns and exchanges policy?
All merchandise sales are final.RJB Apparel does not offer refunds or exchanges. Once an order is placed, no changes, updates or cancellations can be made.
DO YOU SHIP TO PO BOXES?
Unfortunately, we are unable to ship to PO Boxes. A valid residential or commercial address is required at the time of purchase.